FAQ

Frequently Asked Questions

ACQUIRING AN ESTIMATE

Are your Estimate / Service Requests Free?

YES, You can fill-in the estimate or service request form and we will respond shortly with possible options and estimates FREE of CHARGE. We provide free estimates by phone, email, text or by video messaging. Providing detailed and accurate description of the service or estimate request, items need service, your location, expected result and possibly pictures will ensure best possible estimate and options.

However all details, options and absolute accurate final estimates may require on-site, in person inspection.

Are your free estimates accurate?

We will provide answers and estimates based on the provided information and try to ensure they are as accurate as possible, however descriptions and/or pictures do not always provide full scope of information or clear understanding of the issue, customer expectations, or all possible options. Estimates will be provided accordingly to the information provided and they may need to be confirmed by technician in person.

Can I get an accurate estimate and all possible options?

YES. Accurate information, along with reports, pictures (if needed) and proper options and prices can be obtained by having a technician come and inspect the issue/items as well as discuss possible and desired options.

Do I have to pay a fee for an in home, on-site visit, written estimate?

Yes, we charge $50 for an on-site visit.

Do I have to pay in home visit charge each time tech comes?

No, it is a one-time fee that you will pay to a technician on the initial visit, and if we have to come back you will not be paying it again.

Is the in home visit service charge credited towards repair parts/labor?

Techs do provide labor already taking into consideration that customer is paying a visit fee. However even though it is part of the total cost, on-site initial visit fee is considered as a separate charge.

Why are there no prices shown on the web site?

Most damages, combination of issues, customer expectations, priorities, possible options of repair and approaches are unique to each particular situation, for this reason it will be confusing to provide general estimates without reviewing each case individually. However there are certain types of jobs, repairs, disassembly, reassembly, installation, and handymen work that we have flat prices for which can be requested by phone, email or in person.

Why do you charge for an on-site visit?

We have expenses related to each visit and we must cover those expenses as well as ensure on-site visit requests are for serious potential jobs, not to generate higher repair costs to customers that need repairs to be done.

Will I get an estimate at the time of the visit or will it be emailed to me later?

You will be able to discuss all details, options, show any items you may want to be inspected and tech will  provide estimates at that time, however if you will need a typed/written estimate with pictures it will be noted by the tech and emailed shortly after.

Will you be able to assist with the insurance or damage reporting claim?

Yes, we will be able to inspect, assist, provide some advice and proper estimates for you to submit, however we will stay neutrally professional and not get engaged into any fraudulent activity or claims.

APPOINTMENTS SCHEDULING

How can I schedule an appointment?

Fill-in a Service Request on this web site, call us at +1-718-268-2727 Monday – Saturday between 9am-6pm EST, or email us at info@furnitureservices.com

How can we check when the tech will be arriving?

You can, email to info@furnitureservices.com, text to +1-929-257-1199 or call our office at +1-718-268-2727 and we will gladly track the technician and provide more accurate arrival time on the day of the service.

How far in advance does service need to be scheduled?

For most areas and services, we try to accommodate within the next few days, however in some cases same or next day is possible. Most warranty or protection plan companies provide limited time to service their customers so it is important for customer to call or email back if a message was left to reach us back.

Is there a cancelation or rescheduling fee?

No, we will cancel and/or reschedule free of charge as long as you call and advise before techs arrival, except for same day emergency disassembly and assembly services, there may be a cancellation fee if the techs are in route or have arrived.

What are the days and time windows for the appointments?

For most areas your preference will be taken into consideration and/or you will be provided with a few options of available service days and time windows to choose from Monday-Saturday 8am-7pm.

Appointments will be scheduled and confirmed at once.

In cases when smaller arrival time windows will be needed, you will be provided up to 3 hour tech arrival time a day before. You can always request to note any special requests, call ahead, etc.. You can also call us on the day of the service so we can track the technician in order to provide more accurate time when possible.

What are the days and times technicians work?

General hours for tech personnel are Monday – Saturday 8am-7pm, however special arrangements or emergency 24/7 services are available as well.

What if I forgot to call and cancel or reschedule my service appointment?

We may as a courtesy reschedule free of charge, however we reserve the right to refuse service or ask for the visit fee to be prepaid.

Will I get a confirmation or reminder call?

Even though appointments are confirmed upon scheduling, as a general courtesy we will call, email or text the day before to remind you about your appointment and provide a smaller tech arrival window.

Will the tech call on the way or can I make a special request for the tech to call and provide advance notice?

Although most technicians call in advance as a courtesy you can always request a call ahead to ensure you get the notice needed. Unless this is requested in advance and noted to be called on the way it is not guaranteed that the tech will call if running as scheduled.

INSPECTION / ON-SITE VISIT

Can I show more items than service was requested for?

Yes, you can show as many items or services you may need and techs will gladly assist. However if service requested/paid by a third party tech may have to go by the work order and/or call the appropriate party for an approval.

Is the tech able to perform the repair at the same time if the estimate is accepted?

Yes, all technicians have tools and most general needed supply in their vehicles to provide the services at the same time if possible, needed and required time for the work is available.

When can I expect to hear from you, and who will be coming into my home to service my furniture?

We call, email, and text customers within the same day or next day if the service request received after business hours. We follow up every other day with any unscheduled customers. The best/ most qualified technician for the service being requested will be sent depending on the customer and technicians availability.

Why do technicians take pictures of my furniture, tags and damages?

It is important for us to have a reference of the items and issues in order to assist you, customer and the company we represent in the best possible way.

Will the technician have any identifying paperwork?

Yes, technicians will have paperwork related to your service along with their ID/Driver License and company business cards.

Will the technician remove his/her shoes or use shoe covers?

Our technicians may carry shoe covers/booties and can wear those or take off their shoes if requested to do so.

INSURANCE / WORKERS COMPENSATION

Do you carry Workers Compensation?

YES, we can provide necessary paperwork, ACORD certificate to satisfy the requirements. Please forward the requirements or sample to us so we can fulfill accordingly.

Our business or building requires COI, are you Insured?

YES, we are insured and can provide necessary COI (certificate of Insurance) to satisfy the requirements. Please forward the requirements or sample to us so we can fulfill accordingly.

MAINTENANCE CLEANING CARE

How do I get my furniture to sit level on an uneven floor?

Using felts, under leg glides, protectors, self-adhesive pads, rubber non slip welts will help not only to protect the legs, level the furniture on the floor but also to eliminate some noise issues.

Keep in mind that large ceramic floor tiles even if overall level, they are however in most cases 3D surfaces themselves and or not even to each from all of its surfaces evenly, which creates wobbly chair issues, in such cases you may want to keep adjusted chairs in the same spots, areas where they are leveled and used as moving to a different area may require to be re-adjusted.

How do I know what type of leather is used on my furniture? What are the grades of leather? Finishes of leather?

Leathers are made from the skins of many animals. Although there are a great variety of leather types, leather can usually be put into one of three categories:

  • Aniline
  • Semi-aniline
  • Pigmented (protected)

Aniline leather is the most natural looking, with natural surface visible, but is less resistant to soiling

Semi-aniline leather is somewhere in-between on both counts, having a light surface coating

Pigmented/Finished (protected) leather is the most durable but is less natural in appearance, having a polymer, dye, finished coating

If you look closely at the tag label on the leather item you’re looking at, it should say what type of leather it is – otherwise ask the salesperson!

Aniline leather is the most natural looking leather with the unique surface characteristics of the hide remaining visible. Aniline leather is colored only with dye and not with a surface coating of polymer and pigment. A light surface coating may be applied to enhance its appearance and offer slight protection against spillages and soiling. Aniline leather

Semi-aniline leather is more durable than aniline whilst still retaining a natural appearance. The increased durability is provided by the application of a light surface coating which contains a small amount of pigment. This ensures consistent color and imparts some stain resistance.

Pigmented Leather is the most durable and is used in the majority of furniture upholstery and almost all car upholstery. The durability is provided by a polymer surface coating which contains pigments.

The surface coating allows the manufacturer more control over the properties of the leather, e.g. resistance to scuffing or fading.

Full grain pigmented leather The grain surface is left intact before applying the surface coating.

Corrected grain pigmented leather The grain surface is abraded to remove imperfections before the surface coating is applied. A decorative grain pattern is then embossed into the surface.

Finished split leather The middle or lower section of a hide with a polymer coating applied and embossed to mimic a grain leather. Finished splits should only be used in low stress applications because they are weaker than grain leather.

Antique grain (two-tone or rub-off) A special surface effect has been created to mimic the unique ‘worn’ appearance of traditional leathers. This is achieved by applying a contrasting top-coat which is applied unevenly or partially rubbed off to reveal a paler underlying colour.

Pull-up leather (also known as waxy or oily pull-up) A leather with a natural appearance which lightens in colour when stretched during wear to produce a unique worn-in effect with time.

Nubuck Aniline dyed leather which has been lightly abraded on the grain surface to create a velvety finish or nap. In some cases the grain pattern is still visible. The nap is very fine because of the tight fiber structure in the grain layer.

Suede A split which has been abraded to create a distinctive nap. The nap can vary in appearance but is not as fine as the nap on nubuck because of the looser fiber structure.

I want to attempt to clean my own furniture. What products can I use based on my cleaning codes (S, WS, W, and X)?

Weekly vacuuming or light brushing helps to remove soil and prevents the embedding of dirt between the fibers. Rotate and turn your cushions after vacuuming to prevent excessive wear and soil patterns. Avoid placing newspapers on fabric since the ink could permanently stain the fabric. Avoid the use of dyes, acids, corrosives, paints, inks, nail polish and removers around your furniture. Never Remove cushion covers for dry cleaning or machine washing even though they have zippers. Keep upholstered furniture away from direct sunlight to avoid fading. Periodic cleaning by an authorized technician will ensure that gradual buildup of soil, perspiration and oils does not cause permanent damage and shorten the life of your fabric upholstered furniture.

Spot Cleaning: Know your fabric’s cleaning codes for the type of cleaner to be used and always pretest in an inconspicuous spot.
Cleanability Codes: W, S, W/S and X
Code “W” Fabrics: Synthetic fibers (Acetate, Herculon, Nylon, Olefin, and Polyester). Use the foam only from water based cleaning agents such as mild soap or use non solvent upholstery cleaner.
Code “S” Fabrics: Cellulosic or protein fibers (cotton, Linen Rayon, Silk or Wool). Other “S” coded fabrics are Acrylic, Damask, Tapestry, Brocade, Denim, Velour, Chintz and Plaid (cotton/olefin blend). Spot clean using a mild water-free solvent or dry cleaning product.
Code “W/S” Fabrics: Spot clean with a mild solvent, upholstery shampoo or mild soap / detergent.
Code “X” Fabrics: Clean this type of fabric only by vacuuming or light brushing. Do not use water-based foam or solvent based cleaning agents of any kind.

If I am requesting you’re cleaning services, do you guarantee that all stains will come out or color look will not change?

We provide our experienced labor to improve, clean stains and damages that are already there. Every cleaning makes change of look, appearance, as well as every stain is different so the material, and no cleaning can be guaranteed.

Customer must understand that they caused the stains on the furniture/rug and requested a cleaning.

Customer must understand that there are certain stains, spots and discolorations that may not be possible to completely remove during the cleaning process.

Customer must understand that there are certain fabrics that previously were treated properly or improperly with fabric protectors such as Scotchgard, Teflon, Protection Guard, etc. that may already created spotting, react with any liquid including the water or cleaning solution causing slight color change or spotting.

Customer must understand that All Furniture Services®, LLC and its technician/subcontractor or employee are not responsible for any stains that are not completely removed, discoloration or any spots that were there or may look like they appear after the cleaning. Our personnel uses best and safest methods and products however there are conditions, discoloration and or stains simply beyond cleaning to perfectly new.

 

What are proper ways to care for my wood furniture?

For light condition and when professional services cannot be hired or simple every day wear try these remedies. Always first test in a small not visible area as improper application may cause damage, AFS is not responsible for any information Care & Cleaning Tips or product suggestions:
Keep furniture away from heating and air conditioning sources to prevent loss of moisture in wood and out of direct sunlight to avoid bleaching of wood. To prevent gouging and scratching, use felt backing on lamps, ashtrays, and accessories. Always use place mats under plates and hot pads under serving dishes. Use coasters under hot and cold drinks. Do not set synthetics, rubber or plastics directly on wood finishes, since they might contain chemicals that will damage the finish. Do not place newspapers and magazines on wood surfaces, since the ink will bleed into the finish and eventually damage wood.

To remove cloudiness: Rub surface with cloth dipped in solution of 1 tablespoon of vinegar in a quart of water. Rub with grain until surface is completely dry. Follow with application of furniture oil or polish.
To remove water rings: Rub with a mixture of equal parts white vinegar and cooking oil, rubbing with the grain.
To remove heat marks: Coat area with mayonnaise and let stand for one hour, and then wipe off.
To remove burns: Rub affected area with finest grade steel wood rubbing lightly with the grain until all burnt material is smoothed off. Follow with application of furniture oil or polish.
To remove candle wax drippings: Scrape excess wax off gently. Apply warm (not hot) iron, over white cloth to absorb residue. Follow with application of furniture oil or polish.
To remove dents: Wipe dent with warm water. Apply a compress of paper soaked in warm water to swell the wood fibers. Let sit for 30 minutes, and then apply a warm (not hot) iron over cloth until dent is gone. Follow with application of furniture oil or polish.

What should I do if I cannot open or close recliner or sleeper mechanism?

Never force the mechanism to close or open, in most cases such will lead adjustable, repairable mechanism to get damaged beyond repair. Slight shake or inspecting for anything that could cause such being stock would be best to do, however if not able to determine contact us and let us make it right without need of replacement.

NO FIT SITUATION / DISASSEMBLY REASSEMBLY

Are you able to disassemble and assemble any furniture?

Yes, all furniture is man-made and can be disassembled and assembled back, just as it was manufactured. Our tech personnel and disassembly/reassembly crews are very experienced and do this many times a day for years. They have done almost everything and find a way to properly dismantle, take apart, break down any needed item to it where it belongs.

Can I determine myself or hire your services to determine if item may not fit?

Yes, some stores, delivery companies as well as we provide such service in determining if that risk of NO-FIT is involved. However proper measuring, observation of the space, item, removable legs or cushions, and entrance will help you to determine yourself. Also keep In mind that if you like the item we will get it in no matter what as well as being able to offer in most areas same day service you may not want to spend extra for someone to come and help determine but simply move forward with getting what you like.

I am storing my furniture, should I leave the couch disassembled until moving to a new location?

No, we do not suggest storing any furniture especially upholstered ones disassembled for multiple reasons: rails can get warped if left for a long time with spring tension and not supported from all needed sides, wood may get warped and not align properly, if any issues or damages from moving or storing will be difficult to determine, proof of responsible party as multiple conditions and or parties may be involve at the time, items apart are more fragile and once wrapped for a move may not be visible its internal content and can be easier damaged if stacked improperly.

I know it will not fit, how do I arrange delivery and disassembly/ reassembly?

Please contact us for assistance. For most areas it is the same procedure: buy the item, contact your shipper/delivery company and schedule a delivery date. Most likely they schedule a day but provide you with a delivery time window the day before. Ask them to note that you must know the delivery time window and must get an advance call from delivery personnel as well as one hour call ahead.

Call us and schedule service for the same day advising us of all of the above as you are getting delivery and we will know schedule you for the same day making all proper notes. When Delivery Company calls you the day before to provide a time window remind them that you need a call a head, minimum of one hour before they get to you. Let us know about the time window provided by them and also call us when they call you on the way.

Good and proper communication will be best to make sure no one waits for others and or item does not sit and wait long for techs arrival.

Once delivery team arrives, check your piece, make sure it is proper item and free of any damages or stains and arrange to be dropped off somewhere safe and techs will arrive shortly to disassemble get inside and assemble back.

I was provided flat fee for disassembly and reassembly, can such change when tech arrived?

No, if all information provided is correct and there are no surprises the price should not change. However if customer told us it is one couch but techs find on arrival a 2 piece sectional and both couches need to be disassembled than it is two times the work as not a single couch. If tech arrives to a tufted, nail-head or some extremely complex designer sofa when those questions were not answered properly and was told regular sofa in question than tech will advise differences and how much extra work involved for disassembling assembling such item. We do not charge anything extra for up to 2 flights of stairs walk up, however if customer failed to advise us they are on the 6-7th floor walk up or elevator is so tiny that even disassembled pieces does not fit and item will need to be carried by stairs even disassembled there may be small charge for any walk up above 2 flights.

If you do not service our area and we need furniture or couch disassembly how can you help?

For Larger projects or multiple items we will be able to offer techs to travel everywhere, however for a single item, out of area and customer would like to do it themselves DIY – we may offer Virtual Paid Assistance at 50% of the service cost, have pictures, videos and able to use all messaging and video conference options.

Is there a cancellation or rescheduling fee for DISASSEMBLY/REASSEMBLY jobs?

No, if customer notify us in advance to cancel and or reschedule, there are no fee/charge. However as disassembly/reassembly work requires blocking large time window from technicians schedule or sending multiple technicians as an emergency service, a fee may apply if the service is cancelled when the technicians are on-site or in-route.

What if the delivery crew from the store or manufacture and/or shipping company delivered the wrong or damaged item?

We highly suggest to inspect your furniture upon delivery, to make sure it is the item you purchased in color and finish you chose, free of any issues and or damages, as well as not missing any parts of it. If there are any issues it is best to note on the delivery companies paperwork and ask them to acknowledge such so you can properly present your issues to the party you ordered your furniture from and get best possible assistance. If we can be of any help with your claim, estimate, and/or repair please contact us or fill out the Service Request Form.

What to do if delivery crew delivered and we found out our item does not fit?

We’ve got you covered and are here for you! See if you can find a place to leave the item safely and inspect it to make sure it is the item you purchased and there are no damages. Call us at +1-718-268-2727 and if it is after business hours you will be given the emergency service phone number in the message. Reach out to us and advise about your situation – we will find a way to possibly service you within few hours and get the crew there to disassemble, get item inside and assemble back.

Where will technicians perform disassembly of my furniture?

Disassembly teams deal with difficult situations every day, tight places, no fit hallways, stairways etc. They will find a proper solution and place to work: basement, garage, hallways, truck, street, warehouse, tent, etc.

 

OTHER QUESTIONS

Can I drop off and pick up myself?

Yes, However not all areas or locations have shop with customer service and or accept all type of work, so please check with customer service for proper address prior to bringing the item over.

Do you buy or sell furniture?

No, we do not buy or sell used furniture, nor can we recommend someone who does. Best way in our opinion to target such audience is to place a listing or looking at sites like Craigslist or eBay.

Is work done On-site, In-home or in shop?

Furniture can be rather large and for such reason most of the repairs done on-site/in-home and only large and complex work is handled in shop.

Why are there multiple locations?

It is best to handle some projects at separate locations as doing refinishing and upholstery, glass and metal work in same place may not be best for some larger projects. We do however have main call centers, locations with customer service as well as rooms for different type of work in one location in some areas for customers that would like to drop off/ pick up items themselves.

Why there are multiple phone numbers?

To provide a best convenience to our customers we offer a toll free number and local numbers for most areas. Even though such is no longer needed as all phone companies today provide free calling options to all states and areas, we still kept all the numbers.

PAYMENTS

Can you bill for the service?

No, we usually do not bill for private or third party services. Individual, private and third party services must be paid at the time of the services, prepaid or credit card placed on file.

Only jobs for Established Accounts or large project arrangements can be billed as per agreement previously made. For more information about account procedures please see “Wholesale Services / Business to Business Partnership” section of FAQ.

Do you offer payment plans?

No, sorry but we do not. We do however accept credit card payments.

Is it customary to tip a technician?

Technicians are very professional and would never ask for a tip, however it is a personal preference and your feeling to express appreciation in form of tipping professionals that was doing work for you, writing a good review/ feedback or emailing to the company you are a customer of.

What kinds of payments are accepted?

We accept: Cash, Credit Cards, Checks, Money Orders, Bank Checks, and PayPal. Please note we do verify personal checks, and may charge, verify or authorize a third party credit card prior of the service.

When do I pay for an in-home visit, estimate, parts and labor (non-accounts)?

All Payments are due and expected to be paid at the time of the service. Service can be also prepaid if the amount known. If paid by third party, the credit card may be placed on file.

REPAIR LABOR / PARTS & SUPPLY

Can I purchase replacement parts, supplies or cushions from you?

We are not a supplier and do not sell any parts/materials. We also do not purchase, sell or warranty any 3rd party products, however we may assist our customers if able to.

Can you customize, resize the legs or add casters to chairs or tables?

Yes, we can add casters, replace and/or customize, resize any legs.

Can you extend or lower the legs on a chair or table?

Yes, we can cut/shorten, shape, add felts, glides, cups, remove and reinstall, make extensions or replace any legs.

Can you repair damage to my furniture caused by my pet?

Pets can cause different types of damages from cats making scratches and pulls which can in some cases be very accumulated and apparent; dogs can tear/chew a whole section out and sometimes more. In most light cases, repairs can be done right at the first visit from shaving, smoothing, filling, patching, color matching and dyeing or reinstalling parts, however in extensive cases replacement parts or in shop work may be needed.

Can you resize a rug?

Yes, we can pick up and re-size the rug. Please keep in mind it is highly recommended to do a complete wash of any rug before re-sizing and so we may offer first to do full wash, dry and afterwards re-size.

Can you resize the sofa or sectional, replace or remove the arm or one section?

Yes, we can switch location of the arms, resize, remove a section, or change the shape. However keep in mind it is a large and complex procedure which usually involves work on the frame, padding, cushions, ad upholstery which is a combination of shop and in-home work and can be costly/ not always cost effective.

Down feathers keep coming out from the cushions what can be done?

It is common for some hard needle pointed down feathers to escape out, however extensive condition should not be observed. The inside casing must be inspected to ensure they do not have any open seams or tears. We can also offer wrapping inside core/down pillow into the flat protection layer of padding to make them stay inside while giving better shape as well.

How can I get a repair or replacement part(s), pillows or cut and sewn fabric?

Weather your furniture is under warranty or out of warranty – any item/specific parts we always suggest getting from the original store, manufacture or vendor by contacting them via email or phone. Most original parts obtained from the original supplier will also cost much cheaper than fabricating or even ordering such or close material from somewhere else.

How do I choose or see fabric, leather or vinyl for my upholstery job?

In most areas if requested, techs can bring vinyl and leather Swatches with them for you to choose. For fabric swatches, please see vendor web sites and advise which ones you like to see – (we are able to order free swatches that will be mailed to our shop or customer directly depending on the case):

http://www.charlottefabrics.com/

http://www.unitedfabrics.com/

I have a problem with my sleeper/sofa bed mechanism, are you able to repair and/or provide parts needed?

We carry a few sizes of replacement sofa bed/sleeper mechanisms, springs and even replacement decking kits in stock, as well as have tech specialists that can repair almost all types of mechanisms.

I have a recliner mechanism problem are you able to repair and/or provide parts needed?

We carry few dozen types of recliner handles, cable, release mechanisms, adapters, remote controls, mechanisms, power motors, massagers, components and parts for the recliners as well as a specialists that can repair almost all types of mechanisms.

I placed something hot on the table and it left a heat white mark, what should I do?

Even though there are a few methods described online and in the care/maintenance page as DIY ways, they rarely work and if they do they are usually most effective on fresh and very light conditions. 

Heat Marks / milky, foggy discoloration as well as other similar damages are possible to chemically polish and remove without the need of refinishing. Such process is called retarding and requires special chemicals that are not sold in local stores. In most cases our techs should be able to remove the heat marks with such process in home. (Please do not attempt to scrape it or use strong chemicals because attempting repair of the damaged finish with improper procedures may result in additional damage and a more costly repair bill – much higher than chemically polishing/ removing a heat mark).

I would like to replace legs on my furniture, how can you help?

We will need to either inspect and discuss in person, or email us pictures, quantity, if possible how they are attached, current size, material and what size, material you would like so we can see if we have any in stock or what can be ordered so to provide possible options and prices.

My back cushions do not hold up and lose their shape, what can be done?

We often hear that customer believe that their new back cushions are losing their shape because they are under stuffed, and are requesting stores, manufactures or us to add more padding. However adding more padding will not necessarily help the back cushion pillows to keep their shape but it actually may work the other way around. As we all know from physics/science, weight presses down, so more loose padding creates more pressure down and causes a misshapen, bulging look. The most common option to improve and satisfy the request to “add more padding” we offer wrapping the inside core/pillow with flat padding which will act as more padding/cushioning, meanwhile being flat assists in keeping a more uniform shape.

My cushions are too soft or have flattened can you replace them with firmer cores?

Yes, we can provide multiple options from adding more padding, creating padded wrap to keep current cushions/cores/pillows in shape and completely replacing with better or different padding/core.

What if you do not have the needed part? Can you order it for us?

If we don’t have the part needed we can research and possibly assist with ordering, however we do not take responsibilities nor guarantee that each part available, can be ordered and/or warrantied. For such reason we may advise that one of the best options is to get original item specific replacement part by contacting the original store, manufacture or vendor of the item. You may be surprised but many of the mechanisms have a life time limited warranty on the parts and such attempt usually results in success and money savings.

What type of replacement foams/cores for cushions can you order, cut or make?

Manufactures usually use medium velocity foam, however we can offer – order premium: soft, medium, firm or hard foam/cores. If original medium velocity was comfortable, yours are just worn and you would like to replace them it would be best to go with the same, however if you desire a firmer cushion it can be done in firm foam. Anything harder/firmer is rarely used for furniture cushioning purposes.

What types of seat support is used in upholstered furniture? My seat collapsed can you repair?

Yes, we repair, rebuild or replace them if needed. Most of the seat supports on upholstered furniture are springs or pad and webbing and/or a combination of both. Repair or complete redo of the seat support can usually be done on-site, in home as well.

SERVICE AREA / LOCAL / EXTENDED

It shows that you do not service our State, do you have any affiliates or contacts that may be able to help us?

Please check with our customer service, we may service as extended service area or have an affiliate. However if we do not have any affiliates or contacts in your area, you can call some local furniture stores and ask if they have a repair technician that services their needs to get their contact number, that may be one good way to find someone specialized in the field.

It shows that you service our state but zip code does not come up as your local service area, how can I find out if you able to travel – service us?

Please call or email us  providing your address and service needed so we can see if an exception can be made or serviced with an additional travel fee is possible.

We are Commercial, Hospitality or have a large project will you be able to assist us if we are out of your local service area?

For large or commercial projects we do service entire US, have teams that specifically handle such tasks as well as able to Travel World Wide.

SERVICES / MATERIALS / SPECIALTIES

Are you specialized in restoring an Antique or pieces of Art?

YES, we have the best Antique, Art and Painting restorers that can do miracle work, as well as we carry all supplies that is specifically designed for such projects. Our specialists are able to work on almost all materials, finishes and do unbelievably wonderful work.

Can customers supply their own material?

Yes, we can work with customer supplied materials, and parts as well as assist with finding your material.

Can I purchase cut-yardage of fabric, leather, repair products or parts from you?

We are not a supplier and do not sell any parts/materials. We also do not purchase, sell or warranty any 3rd party products, however you can contact us and if your request is something we can assist we will be glad to do so.

How do I determine how much material may be needed for my upholstery work?

Please visit our upholstery chart page – it will provide you with a lot of information and assistance, however if you still not able to determine yourself please either schedule a service for techs to come and assist or email pictures and details so we can help.

How do I know if you specialize in the service we need?

It is very simple, we have various specialists and experience above and beyond what any other company can come close to. If we can’t do it no one can!

Check our web site, feedback, references, before and after picture gallery and other pages, if you’re still not sure – please contact us we will be glad to have you as another satisfied customer.

TECHNICIANS / PERSONNEL

Are the technicians background checked?

Yes, all the technicians that provide in home services are agency screened and must pass with full satisfaction to work with us. The screening involves: (criminal record, driving record, drug tested, background checked).

In addition to the screening the technicians must work with our company for a significant amount of time and tested in the shop to prove they are trustworthy, friendly, professional and family oriented prior to providing in-home services.

Can we hire or offer you technician to do a side job?

No, all of our personnel extremely honest and not only they will reject to do off record/side job but they will report such back to the company making us aware of such customers or accounts. We take loyalty, honesty, reliability and professionalism very serious.

Can we request a company reference?

Yes, we have many posted on our web site in references/testimonials section, however if you would like to establish an account and prefer to speak with one of the accounts for a reference we can certainly provide contact numbers.

Can we request a private customer feedback?

Yes, we have many customers that have posted themselves on our web site feedback page, however if you have a project and prefer to speak with one of the customers and get feedback we can provide their contact information once we obtain permission from that person as we do not share private information without permission.

How can I check your company rating?

Upon request we can provide ratings, from most reputable companies or you can check yourself by going to those company web sites like: Angie’s List, Yelp, Google, Bing, etc.

Can anyone else use your company name or represent themselves as All Furniture Services®?

NO, All Furniture Services® is a registered trademark of All Furniture Services LLC. Trademarks are governed by both state and federal law. We take the intellectual property matter very serious.

Can I use or copy information or pictures from your site?

No, all our content is subject and protected by a copyright law. We take intellectual property matter very serious.

I noticed you have multiple web sites, why?

We service multiple areas and specialize in multiple materials, fields and type of customers from commercial to private/individual. There are also some older web sides and designs we kept as a history. Some locations have web sites for their areas some fields like leather interior restoration have web sites providing more information about such, as well as some fields like commercial or hospitality have sites related to those. However this is the main web site and all operated under one company All Furniture Services®.

WARRANTY / PROTECTION PLAN / COVERAGE

Do you warranty material, parts custom ordered or used for the repair?

We do not warranty 3rd party parts, supplies, assisted to customer ordered material, or item in general but warranty and stand for our provided labor/repair only.

Do you warranty your work?

Yes, we stand for our work and warranty our labor. Any repair and or disassembly/assembly service is covered under warranty for 30-90 days on repairs (depends on the type of work done) and 1 year for disassembly/assembly.  Warranty covers only labor, work that was completed or needed if failed or came apart. Warranty does not cover other issues, wear and tear, usage, manufacture defects, delivery damages, parts or anything that does not directly relate to the provided service.

This warranty is not a replacement of an original furniture manufacturers warranty nor an extended warranty or a protection plan.

All our personnel  are highly trained and we along with all the stores, designers, manufactures, customers we represent make all possible to keep our service and customer satisfaction to the highest possible level.

Does Protection Plan companies cover stains/damages from wear and tear?

We suggest checking with your protection plan company, however wear and tear and or accumulation of damages are usually not covered by most protection plan companies.

Does the Technician that comes over have the authority make a decision on behalf of the Warranty or Protection Plan Company?

No, technicians do not make a final determination; in some cases they may not even know the exact coverage or type of plan customers have. They must follow industry standards, keeping a professional and neutral standing, follow rules and procedures of the service provider so the company you are a customer of can make the proper determination and assist you as per coverage limitations. Such standard in most insurance, warranty and protection plan companies is a normal practice to insure technicians do not have the ability to favor one vs. another.

However everyone from tech personnel to the company you are a customer of are determined to provide you with the best possible service experience and as long as your claim/service/issues are within coverage limitations and handled right our tech’s will do all possible to seek  an approval if such needed to get the job done at once.

How do I know if my warranty or protection plan is still valid?

You can check with your store, manufacture, protection plan company or party that you believe you may still have a coverage with.

For privately paid services you can discuss warranty and repair options with your technician at the time of the service or with our customer service.

How do Protection Plans work?

We highly suggest reading the protection plan policy as there are varieties of Protection Plans. All plans are subject to limitations and exclusions. Usually within a limited time the customer must submit a claim to a protection plan company for a single current occurred accident.

You will handle your claim best if you read and get familiar with your protection plan. Most Protection Plan companies are good and provide above and beyond assistance to their customers. Unhappy customers are usually the ones that do not know their coverage and mix warranty/protection plan/wear and tear/abuse or misunderstanding of who covers what and or have a belief that it is a maintenance program or coverage to renew their furniture when it gets old and/or it is OK to abuse and accumulate issues than request a replacement.

How long is the general warranty on newly purchased furniture?

We suggest checking with the company you purchasing your items from as it varies. Most companies cover 1 Year, however some have a Limited Life time warranty on mechanisms, some parts of it or complete item.

If I move to another state or providence, is my plan still valid?

As a general rule in the furniture industry once the piece is moved the warranty is void, however if you are within our local coverage area we will make all possible arrangements to keep our service and customer satisfaction to the highest possible level.

My furniture is still under warranty, or I have an extended protection plan coverage how do I submit my claim to them?

Please read your warranty policy or contact your store, manufacture or protection plan company so they can assist and provide you with their procedures. If you prefer to be serviced by All Furniture Services®, advise them about that, so they can assign or send work order to us.

My furniture needs an overall cleaning. Does my Protection Plan cover that?

Check with your protection plan company, however in most cases they cover accidental stains not maintenance and/or overall cleaning.

What are Furniture Protection Plans?

A Furniture Protection Plan is not a manufacture warranty. A Furniture Protection Plan is like insurance on your vehicle, it helps protect your new furniture from accidents, accidental stains and damage caused by you or someone in your home. Most Plans provide service for stain removal, rips, punctures, cuts, tears, burns, heat marks, scratches, gouges in wood, springs, frames mechanisms, repair, and even replacement of irreparable damaged parts or items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment.

What happens if the technician is unable to successfully repair/resolve the covered stain/damage that I reported?

Technicians follow rules and procedures provided by each company, and if the job is not completed, requires company to review, cannot be done, requires parts to complete, needs secondary attempt, different supply or anything else they will report to the provider accordingly. However if repair/cleaning was completed at the time of the visit but somehow it appeared shortly after/ exact issue came back you can call and inform your company so they can issue request for tech to return, going back/recall.

What if I have a new issue, accident or I’m not sure if it’s the same or different shortly after my repair/cleaning was completed, can I report it as repair was not completed/failed, issue came back and have tech to come back?

If issue is in anyway different, not related or involves a new accident, you may want to simply submit a new claim, otherwise if the tech comes back on a recall/going back as failure of the original work and finds the issue to be different than what was originally serviced he may not be able to do anything but report back to the company for review as each job has detailed before, after and overall pictures. Such will be a loss of time for all.

What is the general warranty on newly purchased furniture?

Warranties cover manufacturer issues with the product. Typically the damage associated with a warranty is caused by an issue with the design, workmanship, in some cases delivery damages, or quality of materials, and is not caused by you.

Where can I locate the Do Not Remove Tag info, ACK number, or Serial Number?

Most tags on Upholstered furniture located either on the deck under the detached seat cushions or under the sofa attached to the bottom cambric/ dust cover. On the sleepers or sofa beds they can be attached on the sleeper mechanism located under detached seat cushions. On the recliner chairs under the footrest, on wall units, cabinets, dressers, china’s on the back panel, tables and chairs undersides.

Who is responsible if the repair fails or comes apart?

If service was requested through the furniture store, manufacture, warranty or protection plan company (3rd party) than you must contact that same party back and they will assist accordingly as per their terms and conditions. In most cases they may request free recall/going back for us to send technician back to see what’s going on if reported within the allowed amount of time which is different as per company and type of work.

If service was requested directly and paid by you privately, please call us so we can check when and what service was done, if service/labor provided is still under warranty we will certainly schedule and send the tech back free of charge to assist. If it is out of warranty we will still try to find a best option, suggestion or waive in home visit fee to help understanding what’s going on and what can be done.

We stand for the work we do and as long as time and issue is legitimate we will do our best to make it right.

Why are you sending the same technician back on recall/going back?

Every job is unique, so provided services and condition of the item at the time of the service is best known to the technician who was already there. Technician guarantees his work and knows what was done, what products were used and what was options were agreed or discussed. Original service technician is the best to address his completed work and it is standard industry practice and our rule to send the same technician. However in some cases when our management determines a different approach or personnel is needed we may decide to send a different technician.

WHOLESALE SERVICES / BUSINESS to BUSINESS PARTNERSHIP

Do you Accept Credit Cards, Payment by Check, ACH or Wire Transfers?

Yes we do! Checks, Credit, ACH, Wire Transfers or Credit Card payments are accepted. We also can set up as recurring credit card payment which will be processed once service completed and invoiced automatically, (each transaction will be noted in the work order for the record). Account also able to pay by credit card themselves from our portal/system that they have an access.

What are available payment terms for an account?

It is much depends on type of business, credit references and amount of work handled, however preferred is Credit card on file or NET15, however most established accounts are on NET30. Anything different must be discussed and approved by the management.

What are the benefits of having an account? How can we open an wholesale service account?

To open a business to business, wholesale service account please fill in the form on our B2B page.

Wholesale account benefits are: pricing, ability to create work orders, access to our system, reports, before and after pictures, invoices and much more:

– Direct Access to our system, if capable and needed synchronizing system portals.

– Providing best through and professional representation you can get with customer ability to reach us 24/7.

– Once your clients’ information is in our hands, we maintain all the rest from start to completion.

– We send best qualified professional and experienced technician for type of job requested to achieve and provide the best possible results for every job.

– Customers contacted to be scheduled within hours – Direct Scheduling with some synced portals/systems.

– Reaching your customers via phone, email or text providing best and desired means of communications for each customer.

– Scheduling with taking into consideration customers schedule, day before reminding calls/emails/texts as well as calls on the way.

– Rescheduling when and if customer need at any time.

– On-site repairs, cleaning, recreation of missing parts, installation, upholstery, leather dyeing, wood finishing, power mechanism and padding work, antique restoration, frame or spring work, metal welding, etc.

– Reports submitted within same day, in some cases within hours.

– Best Turn Around Time and Best Completion Rate Guaranteed.

– Competitive Prices and Flexibility.

– Double-checked reports insuring all information, possible options in place as expected and no mistakes or missing details.

– Jobs that requires in shop work will be handled as needed or requested.

– State of the art equipment and supplies, along with us having large inventory of in stock most use parts on hand.

– Technicians carry many parts and hardware to complete any job at the first time as best as possible.

– Methods and products are chosen to make repairs permanent, invisible and to return furniture to an original condition.

– We provide overall, before, after, tag, pictures and measurements as well options of us supplying parts when possible

– In most cases, we can determine the age of the damaged areas, see if the items were previously repaired.

– Tech personnel do not use customer’s restrooms or supplies.

-Tech Personnel are always uniformed appropriately and do everything possible to provide the best service experience to all customers.

– Techs take all safety and protections measures set by industry, our accounts and us.

– Same day, 24/7, and emergency service when needed

– All emails and calls answered immediately within under an hour.

– Providing all needed required license, insurance or workers competitions to fulfill any building facility requirements.

– Automated system notifications and logs as well as ability to check any service at any time on-line from any devise or by phone.

– Getting repeat issues log/comments and ability to track of any repeat issues to help with improving and preventing any issues and quality control.

– We guarantee and stand for all our work – Free Recalls, going backs when needed.

– We service locations in most US metro areas and can travel almost ANYWHERE in the US and Canada within 24 hours.

Who can establish wholesale service account?

Any business that is in good standing and requires our assistance on frequent basis can establish an account with us.