I wanted to reach out and thank you for the young man that came to my home this evening to repair my chair. He was not only very knowledgeable and professional but was extremely courteous. I will certainly refer your company to friends and family.
I am extremely happy with service provided, tech went above and beyond my expectations.
What a beautiful job you performed on my cabinet.
Mary Susan Hauler2020-06-19
I would like to compliment the fine young man whom came to service the piece at my home as he was respectful, talented in his service and spoke with great manners and showed a sense of gratitude. And most important HONEST….. when he answered my question about relusterizing my dining table He could have easily spent a half hour and provide the service with his spray polish that he recommended and he CLEARLY stated that he could not perform any services outside of his office knowledge . He is a keeper2020-06-09
From the initial call to the finished service, everything and everyone was exceptionally great and professional. Pricing is more than reasonable. Highly recommend for furniture repairs.
Joe B. in Sewell, NJ2020-06-09
Thank you for following up and for doing such an amazing job!
I’ll be sure to contact you again for any additional furniture repair services.
First, I want to say that my client LOVES her reupholstered dining chairs… you guys did an amazing job.
Gia Sharp Design2020-06-05
I want you to know what an awesome job the technician did. Very happy with the service provided. Great Job! B Romano2020-06-02
gentleman who arrived was pleasant, informative, and efficient. Thank you,
- The team was super cordial and helpful throughout
- Scheduling the appointment was easy
- Team was responsive and understanding when I required a COI
- Tech showed up on time, was very considerate given the circumstances, fixed the issue, cleaned up more than he had too
- Overall excellent experience
I had the pleasure of meeting Bruce. He came to my house to repair a problem with my couch. He was very professional, and very respectful of my house by wearing his mask, gloves ect. for this covid-19. He repaired the couch and he took the time to show me what he did when I asked him to do so. Very pleasant experience! Aurora Smith2020-04-26
A repairman came and fixed my daughters bed frame and fixed a bureau drawer. He was professional, on time, fixed and made the frame safely secure, for a very reasonable price in NYC. Thank you! Diana Camardi2020-02-29
My husband and I recently received a sofa from Pottery Barn and were pretty disappointed that it came with some defects. Igor came to our house to address them and made us feel so much better about our purchase. They were minor fixes thankfully but Igor even came back later in the day to fix something I had not seen when he was here in the morning. Thank you!
We had a visit today from Igor, and I must admit we were skeptical that the issues we had with the two chairs and couch we purchased from Pottery Barn would be addressed correctly. I am thrill to say that Igor was terrific. He was very professional, and completely solved the issues with our purchases. He worked hard at insuring that we were satisfied, and provided outstanding service. Kudos to your company for having such a great professional working on your behalf.
Management/Repair Services Dept,
Bruce just got done with my service appointment. He was beyond professional, amazingly devoted to fixing and repairing the issue to ensure that the repairs needed were done. Additionally, I have a very inquisitive 4 year old boy, and he was so patient with him and even explained what he was doing along the way. Near the end Bruce even noticed another big issue with a simple fix, and took care of it, then gave everything a once over before leaving.
I’ve never been more pleased with a service call repair technician regardless of the trade. He was amazing.
Yours in patriotism,